Client Testimonials…

Southampton City Council

Find out how we helped Southampton City Council move to a new contact centre solution and improve their caller experience with professionally voiced IVR Messages and In Queue Music with promotional messaging to encourage channel shift.

Haringey Council

Haringey Council explain the reason for undertaking a complete re-design of their IVR system, the process we went through with them and the results this achieved.

Return On Investment:

  • Operational savings of £200,000

  • 80% of school enquiries deflected online

  • 27% reduction in email contact

  • 10% increase in service level

  • 22% reduction in answered calls

  • 50% reduction in council tax enquiries

Wandle Housing Association

Here’s how we helped Wandle Housing Association improve contact centre efficiency and customer satisfaction, through our complete IVR Consultancy and Professional IVR Voice Recording Service.

We achieved the following results in the first 3 months after launching the new IVR Recordings & Call Flows…

Return On Investment:

  • Abandoned Calls Reduced to less than 5%

  • Queue Wait Times Reduced by 50%

  • Service Level Increased by 29%

The Guinness Partnership

The Guinness Partnership Housing Association explain how iNarrator improved contact centre efficiency through IVR Consultancy and Professional Voice Recording Service.

““Your response rates have been second to none, so I’ve got nothing but good things to say about you guys. From our perspective, if you get an opportunity to work with you guys I’d definitely say to have a look at it and get you along and see what benefits you can bring to any organisation.””
— Paul Flanagan

Jurys Inn

We talk to Adrian Bingham of Jurys Inn to discuss the operational benefits of professional IVR Messages including:

  • Improved customer satisfaction

  • Reduced agent handle time

  • Reduced caller abandonment

  • Increase agent efficiency

  • Improve ROI of contact centre operations

Lavish Alice

iNarrator supplied professional IVR Voice Messages and In Queue Music & Messages to improve the caller experience and reduce repeat calls.

St Georges Hill Lawn Tennis Club

St Georges Hill Lawn Tennis Club explain how iNarrator improved the customer experience for club members and helped to increase event bookings.